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lament's avatar
lament
Explorer | Level 3
3 months ago

Dropbox external drive backup stuck at backing up 1.64GB of 14TB

Application Affected Dropbox Backup Device Mac Mini M1 (2020) Operating System/Browser (if using the web) MacOS Sequoia 15.6.1 Dropbox App Version (if using the app) 232.3.58...
desktop
Dropbox Backup
lament's avatar
lament
Explorer | Level 3
3 months ago

Hi Megan​ 

I'm now on 231.4.5770 as you can see from the screenshot. The only difference I'm seeing is that the Dropbox menu bar icon isn't stuck in a "sync" state. Still isn't backing anything up.

The Dropbox Backup does say "Beta" in the app, even though I turned off early release in my account. 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey lament​, thanks for the update and the screenshots.

    Is the drive partitioned by any chance? 

    In any case, can you please follow these steps and then click on the "choose folders" option to make sure that all your folders are checked and selected for backup?

    As for you Tiffanycrea​, happy to see that you managed to resolve the issue!

    If you come across it again, let us know.

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