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Dropbox link keeps changing
Morning,
I have a excel file on dropbox where I setup a macro to have a powerquery run overnight to pull data from our databases and then save. What we call our master data excel file.
Afterward...
Thank you all for the response.
I ended up submitting a ticket in through Dropbox. This appears to be related to a update they performed. They rolled back for my individual file and the link appears to be staying the same now.
We ended up moving our master data file to a local drive. This does mean we have to relink 250 files, but at least we have control of such issues in the future, but I wanted to post here in case others have the same issue going forward. Good luck.
I just received an update from our engineering team with news on a temporary fix.
It looks like we were able to isolate this issue to a recent update of ours. While we're working to get this fixed, we've rolled back the update for your account and I've verified that the machine you contacted us about initially, "CHS4156695", has reverted that update.
My team will continue to work on getting this fixed - but we didn't want that to be at the cost of your productivity.
I'm going to leave this ticket on-hold for the time being as I monitor for updates, but you should be good to go.
Hello - this has been happening to me as well for the last week or ten days - over the years I have provided clients a link with a PDF file that is updated daily on our end, and this link has remained active for years. Recently everytime I have saved over the old PDF with the current version, the old link has become inactive and I have to generate and send a new link to my clients and collegues. This has been very frustrating as the clients think it is something we have done on our end.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi markbroemer - welcome to our Community!
This definitely sounds strange; would you like me to reach out via your Dropbox associated email address so I can look into this with all of our tools at my disposal?
In the meantime, could you forward me a screenshot of the error you get when you access the mentioned -now inactive- shared link?
Thanks!
It's a 404 error - here is the now inactive link created earlier today that got broken after saving a new file over the original file:
https://www.dropbox.com/s/l3iqv2wlr457mhf/INVENTORY_DOCUMENT_-_FOR_INTERNAL_USE.pdf?dl=0
Looking at the version history of this file - prior to November 15, any files copied over the original were processed in Dropbox as an edit of the original document. Starting November 15, the same action is causing the file in Dropbox first to be deleted and then the new version is created as a new file with a subsequent new public link.
- Walter
I see. Thanks for the additional details Mart.
Could you see if this is also happening on another browser or an incognito window with no extensions or plugins running?
If you're editing (overwriting) your file within your computer's Dropbox folder directly when you notice this happening, I'd really like to investigate further so please let me know if I could use the email address that's connected to your Community's profile to create a support ticket for you.
Thanks once again Mart!
I have a ticket in with the Dropbox support team - I'll update here if I get any resolution to this problem.
Morning Mark,
I wanted to check back and see if you had any luck with this issue? Submitting a ticket to Dropbox today as well, but seeing if they resolved on your end. Thank you
Sorry about the late reply - the e-mail with your question landed in my spam box. The Dropbox support team earlier this week sent me a link to download a new beta version of their Dropbox program which I installed. I still have the same issue though - anytime I copy/paste a file from one folder to my Dropbox folder, the Dropbox server is interpreting it as first deleting the file (and link) and adding a new file (with subsequent new link). They asked me afterwards to send a screencast to show what I am doing so that they can understand more the issue. I hope this helps! -Mark
