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Forum Discussion
joecohs
18 days agoNew member | Level 1
Why does Dropbox for MacBook keep 'removing' itself?
Hi,
Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself.
By this, I mean, Dropbox will still be installed, we can navigate VIA finder, however we are suddenly unable to open the files. When we navigate to Dropbox on the menubar, the icon has been removed, but the space for it is still there, when clicking it, it pulls up the Dropbox pop up as normal.
When we go to share files we are presented with the options that can be seen below.
What we have to do is redownload the Dropbox installer and reinstall Dropbox. When the install is done, we dont need to do anything else, no resyncing files etc. It picks up where it left off.. Really weird.
This is happening for people on different versions of MacBooks, different versions of Dropbox etc.
Any advise?
- Megan
Dropbox Staff
Hey joecohs, thanks for posting here!
Weird indeed. Do you use a Team account on your end?
Also, do you remember when this started happening? Even since this behavior started, have you tried uninstalling the app entirely and then reinstalling again?
Also, can you confirm your current OS and Dropbox version? I know you mentioned that this happens across different MacBooks and Dropbox versions, but I'd like to focus on your setup in order to troubleshoot further.
Keep me posted!
- joecohsNew member | Level 1
Hi Megan, sure thing. We use dropbox Advanced for our org.
My details are:
MacOS Sequoia 15.2Dropbox version: 216.4.4420
Yes, indeed, happens for people on different versions 🙂
I did originally remove it from my device to reinstall but still having the issue. Since then for anyone having the same issue, we have just reinstalled without removing as our files take a while to sync.
This started happening from Friday last week (24th)
Thank you!
- Megan
Dropbox Staff
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