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Why does Dropbox for MacBook keep 'removing' itself?
Hi, Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate ...
One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead.
No idea why, but this worked for some of our users.
Hi Megan I have spoken to our IT management company and they say it isnt anything related to what you have suggested.
They say they have other clients which have raised it as an issue to them as well, which must mean it's a Dropbox issue.
They have also reached out to support for some feedback, but my guess at the moment is a patch/update is conflicting with some internal MacOS files.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey joecohs! Hope you don’t mind if I jump in.
You mentioned that they’ve already reached out to support, so I’m guessing you mean our Dropbox support team.
Do you have a ticket number perhaps, so that I can have a look at it?
Hi Nancy unfortunately they don't have a ref as they went VIA their Dropbox Account Manager. However, feel free to drop me a message on here and I can provide you with their company name, if required. Thank you!
- Hannah
Hey joecohs, if it's possible to locate that ticket number somehow, it would definitely be helpful.
Also, may I ask, are all members that are having this issue all connected to the same network?
And if possible, can you test the Dropbox application on a completely different network, such as at home or another physical location, to see if that changes the behavior at all?
