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joecohs's avatar
joecohs
Helpful | Level 5
11 months ago
Solved

Why does Dropbox for MacBook keep 'removing' itself?

Hi,   Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate ...
desktop
Install
Mac
  • joecohs's avatar
    joecohs
    5 months ago

    One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead. 

    No idea why, but this worked for some of our users. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey joecohs, thanks for posting here!

Weird indeed. Do you use a Team account on your end?

Also, do you remember when this started happening? Even since this behavior started, have you tried uninstalling the app entirely and then reinstalling again? 

Also, can you confirm your current OS and Dropbox version? I know you mentioned that this happens across different MacBooks and Dropbox versions, but I'd like to focus on your setup in order to troubleshoot further.

Keep me posted!

  • joecohs's avatar
    joecohs
    Helpful | Level 5
    11 months ago

    Hi Megan, sure thing. We use dropbox Advanced for our org.

    My details are:
    MacOS Sequoia 15.2

    Dropbox version: 216.4.4420

    Yes, indeed, happens for people on different versions 🙂

    I did originally remove it from my device to reinstall but still having the issue. Since then for anyone having the same issue, we have just reinstalled without removing as our files take a while to sync.

    This started happening from Friday last week (24th)

     

    Thank you!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Hey joecohs, thanks for the heads up! 

      Does this happen for instance when you restart your device?

      Also, do you all use the same network? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

      • joecohs's avatar
        joecohs
        Helpful | Level 5
        11 months ago

        Hi Megan  I have spoken to our IT management company and they say it isnt anything related to what you have suggested. 

        They say they have other clients which have raised it as an issue to them as well, which must mean it's a Dropbox issue. 

        They have also reached out to support for some feedback, but my guess at the moment is a patch/update is conflicting with some internal MacOS files.

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