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Why does Dropbox for MacBook keep 'removing' itself?
Hi, Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate ...
One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead.
No idea why, but this worked for some of our users.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey joecohs! Hope you donât mind if I jump in.
You mentioned that theyâve already reached out to support, so Iâm guessing you mean our Dropbox support team.
Do you have a ticket number perhaps, so that I can have a look at it?
Hi Nancy unfortunately they don't have a ref as they went VIA their Dropbox Account Manager. However, feel free to drop me a message on here and I can provide you with their company name, if required. Thank you!
- Hannah
Hey joecohs, if it's possible to locate that ticket number somehow, it would definitely be helpful.
Also, may I ask, are all members that are having this issue all connected to the same network?
And if possible, can you test the Dropbox application on a completely different network, such as at home or another physical location, to see if that changes the behavior at all?
Hi Hannah happening no matter the connection, which is odd.
Still removing itself from my machine this morning again!
I see, I have asked but they tell me there is no ticket ID with it being account managed and not through their typical support network, unfortunately.- Megan
Hi joecohs, a few more clarifications please.
How many files do you sync locally on any of the affected devices? You can click the Dropbox folder then click "File" from the Finder menu, and then "Get Info."
What's the syncing status of the app right now?
Also when the icon goes missing, does the Dropbox app quit, or does the icon simply go away while the Activity monitor shows that the app is still active?
