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Why does Dropbox for MacBook keep 'removing' itself?
Hi, Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate ...
One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead.
No idea why, but this worked for some of our users.
Nancy still not resolved. I was advised by technical support to do an advanced reinstall and then use the offline installer specific to my Macbook processor. I did this and appeared to be more stable but then the issue happened again earlier this week - the app removed itself or was removed somehow and I needed to reinstall again.
One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead.
No idea why, but this worked for some of our users.
I tried what joecohs suggested as the last thing support told me was to wipe my computer and don't install my AV software which goes against my company's policies. Also, it's happening to our CEO and I'm not going to tell him I have to wipe his computer and it may help. I guess I'll see if this works but after 5 months+ of fighting with this, my expectations aren't high.
This is also happening for a client I am trying to assist. We can get it working by uninstalling and reinstalling, but it breaks when the Macbook restarts. We have allowed it in the security software, we even tried turning off the security software entirely as a test. The MacOS is 15.5 and is an M1 processor. I have tried all the methods listed in this thread, and nothing sticks. Anyone have any other suggestions?
- Nancy
Dropbox Community Moderator
Hi loganvie! Thanks for reporting this here.
Do you happen to know the app version of your client’s Dropbox app?
Did they notice this issue after a specific Dropbox or OS update on their computer?
Finally, since you mention you’ve already tried all troubleshooting steps listed in this thread, I’m guessing you’ve tried both a basic and an advanced reinstall of the Dropbox app. Is this correct?
