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Dropbox not syncing files
I use my dropbox a lot, but for the past couple of day I guess it hasn't been syncing my files? I was just going through the folder and most stuff has the green checkmark, but the most recent stuff has the blue syncing icon. The status icon says "connecting". My computer is connected to the internet so I don't know what the issue is. Using the dropbox program on windows
phoenixfury7 wrote:
None of that seemed to work. I am using basic and my version is updated to 48.4.58. If I restart my computer, will I lose the files that have not uploaded yet?
Hello, phoenixfury7...
Thank you for posting more information.
The files reside in the Dropbox folder on your hard drive so restarting your computer won't cause files to be lost. After your computer restarts and the Desktop Client loads again, it will merely continue syncing from where it was prior to the restart.
Since you mentioned that you have a Basic account, please confirm that you're not over your storage space limitations (eg: 750 MB of 2 GB used).
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I'm a longtime paying subscriber of Dropbox. Recently, I have been locked out of my files with an error message saying that they are not synching. When I go to dropbox.com to look at my account info, it says I have no content. But I can see that the files do exist from my tablet. It's possible that my subscription lapsed, but before I pay I want to know that the content that does exist does not get deleted.
Thanks for any help.
my dropbox is saying that i am syncing files but it's not really syncing. what should i do? I tried to restart the laptop and i tried to change my internet but nothing works
- Hannah
Dropbox Community Moderator
Hey fitzgej, thanks for bringing this to our attention.
Even if for some reason your files are no longer syncing, you should still be able to access them, but let's see what we can find out about this.
Can you double-check if your tablet is linked to the same Dropbox account, under the same email address you're using to sign in on the website?
The mobile app is a reflection of your online account, so the files should be there.
- Hannah
Hey CARINE EL MASRI, thanks for letting us know.
If you hover over your Dropbox icon, what's the exact sync status and version of the app?
Does syncing seem stuck or is it just really slow?
it says syncing 67 files without saying the approximate timing but I am not syncing that much files
- Megan
Hi CARINE EL MASRI, sorry to jump in here!
Could you also clarify the app's version that you're using? Also, how long is the app stuck syncing the same amount of files?
I’ve moved a number of files from my PC desktop to Dropbox on my PC. They display on File Explorer on my PC. When I look for those files on the Dropbox app on my iPad they don’t appear. Does anyone know why this happens and how I can get the files to appear on my iPad?
Thanks.
- Mark
Super User II
Have you given them time to upload?
What does Dropbox say if you mouse over its icon on the status bar of the computer?
- Rich
And are you sure you've signed in to the same account on both your PC and iPad?
I upload two files using the desktop app. It even asked if I wanted to replace. I checked yes. Several hours later, the files have not been updated. Dropbox is losing dependability. What’s going on?
