Dropbox not syncing with others I share documents with.

Cool, thanks for clarifying, Toni! 

In this case, please ask them to follow the steps mentioned above, and I'll be waiting for your update.

ok

Okay, I was removed and re added.  Next step please...

Hi toni R! Hope it’s OK if I jump in. 

Can you update a file that’s located within your shared folder, and check with the rest of the members? Can they see your updates now? 

Also, are you updating the file via the desktop app, or the Dropbox website?

Awesome. Please let me know, once you’ve got more updates from them.

Hello, they have updated the file/report and I cannot see their updates.  Please advise.

Thanks for giving that a go, Toni R. Are they also using the Dropbox website to update the files, or the desktop app instead?

If they’re using the desktop app, can they see their updates on their web account? 

I’m trying to isolate the issue and make sure they’re not having syncing issues on their end instead.

It i s not on their end.  Their is an entire team of using this document and I am the only one with the issue

And one more confirmation toni R:  when they re-added you to said folder, did you receive an email in order to add the folder inside your Dropbox account? 

Or did they do it a different way? 

I received an email to add the folder in my dropbox account

Awesome, in this case, can I send you a ticket, in order for us to have a look into this internally? 

Hey Toni, I just sent you an email, I'll see you there!

thank you, I just responded.