Forum Discussion

boomfly's avatar
boomfly
Explorer | Level 4
3 years ago

Dropbox Transfer: "Can't add web-based files"

Hi, I'm not sure if this is the right method to report a bug. I'm experiencing a bug with the Dropbox Transfer function of the desktop app (MacOS). I have located a folder that I want to send using t...
Dropbox Transfer
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi boomfly, how are you today?

 

Interesting! You mentioned, that the files in that folder are offline. Could you clarify if you meant that they're available offline, or offline-only? 

 

Also, which version of our app do you use on your end?

 

Let me know more, and we'll take it from there!

  • Ellen 's avatar
    Ellen
    Explorer | Level 4
    3 years ago

    Just popping in to say I found the same bug. I had a folder called "web" and got the same error message as above, then changed that folder name to "online" and no more error message.

    • boomfly's avatar
      boomfly
      Explorer | Level 4
      3 years ago

      Hi Ellen , I'm glad it's not just me! Renaming the folder also worked for me too. Hopefully Dropbox can fix it so we don't have to rename as a workaround. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        I see, very interesting! 

         

        Would it be okay for me to reach out via email, in order for us to look into this, Ellen? 

  • boomfly's avatar
    boomfly
    Explorer | Level 4
    3 years ago

    Hi Megan, 

    Thanks for your response. I think I may have confused things by mentioning offline. All files in the folder are available on my local hard drive and they are synced to Dropbox - they are showing a green tick so they are both offline and online. The desktop app version is v164.4.7914. Hope that helps. 

  • boomfly's avatar
    boomfly
    Explorer | Level 4
    3 years ago

    Hi, still not fixed in v181.4.5678

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