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Dropbox Transfer "Couldn't add some files"
Hello,
I am trying to create a Dropbox Transfer of the entire contents of a folder. The folder contains 76.8 GB in total and over 16K of files. I am doing this from my Windows desktop. The folder i...
For anyone else with a similar issue:
After my issue was brought to the attention of the Transfer team, it seems that there is both a total size and number of files limit. The transfer that I was attempting failed (nearly immediately) because the limit was 10,000 files. I was attempting a Transfer that was over 16,000 files.
Dropbox team - thanks for the quick response once my issue got sent to the Transfer team. You would have saved me a LOT of time and headache if you would include the file count limit somewhere, such as in the error message or in your Transfer documentation. I initially raised this issue weeks ago and it should have been an easy clarification.
oneweb2022 , thanks for the suggestion. I'm on a Windows machine and did reboot this morning prior to trying again.
After trying on the website, where it displays that the file can't load, I was still able to click the "Create Transfer" button. The screen immediately jumped to displaying 99% complete with 76.84 Gb out of 76.84 Gb (screenshot attached), it's been spinning away at this percentage for the last hour or so with no change.
Ok. That is the only thing I could assume went wrong with my Dropbox. Bit funny though we both had the issue on the same day. Did you try transferring other files just to make sure it is not something to do with the files you are trying to send? I know it did not want to upload any of the files I selected and they were just about 20 .jpg files and 12 .pdf files. I could not even get passed the upload screen, it did not take me to the 'progress' screen.
I haven't tried that. I really don't have an option, in the end. I am attempting to deliver a large set of organized photos and videos and I upgraded to the Professional account specifically for this ability. I've successfully done this in the past although it has been a while.
Dropbox team - please help! The attempted transfer that I mentioned last continues to spin.....
- Megan
Dropbox Community Moderator
Hi guys, I hope you're doing well!
I'm glad to see that this is no longer a problem for you oneweb2022.
Now, organizedimages, it's odd that it's failing on both the desktop app, and website. Can I suggest one more thing?
Can you try using a different browser on your end?
I just tried to add the 76 Gb folder to a Transfer using Microsoft Edge and it also failed. As someone had asked, I had tried to create this immediately after a reboot as well, with the same fail.
I do not believe there is any problems with specific files, as I was able to successfully create separate Transfers up to just over 16 Gb. I included all of the files in this folder over a series of 10 or more separate Transfers and when kept small, had no issues.
As I am creating a Transfer, the screen clearly shows that I should be able to add up to 100 Gb for a single transfer. Very frustrating.
