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Michar's avatar
Michar
New member | Level 2
13 days ago
Solved

"Couldn't copy link" error only on a specific file

I have added a file to a directory however when trying to download the folder as a zip the file is not there

If I try to create dropbox link just to that file I get this message

The file is Newtonsoft.Json.dll from microsoft .net SDK 
Scanning the file with windows defender found no threats.

How can I fix this ? 

9 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    13 days ago

    Hey Michar -  thanks for bringing this to our attention.

    Can you please let me how large is the file you're trying to download and/or link to?

    Do you get the same error if you try another file as a test?

    Let us know more and we'll take it from there. 

  • Michar's avatar
    Michar
    New member | Level 2
    12 days ago

    Hi Walter

    • The file is 712464 bytes
    • All other files in the directory are fine. I can create a link to them and if I create a link to the entire directory they are downloaded
    • Another info which may be relevant is that I first added the whole directory and had no problems with it. Then a month or so later I added the single new file which now have the issue

     Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 days ago

    Hey Michar, let me jump in here! 

    Allow me to ask: do you notice the same behavior when you try using our website to use a shared link for this particular file?

  • Michar's avatar
    Michar
    New member | Level 2
    11 days ago

    Hey Megan​ , yes similar result, here is a screenshot from the web interface




  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 days ago

    Thanks for the screenshot, Michar.

    And just to confirm, you can create and share links to your other files from the website, right? It's just this file giving you trouble?

  • Michar's avatar
    Michar
    New member | Level 2
    8 days ago

    Yes correct. I can create a link to the directory itself or any other file inside it without and issue.

    I tried to again copy the directory from my laptop to another destination on dropbox same error. I tried copy just the file to another destination same error.

    Zipping the file and then copying it to dropbox is successful., Here is the link: (removed)

    I tried downloading this and extracting the file and it is there correctly. Windows defender on a fully updated machine find no threats. Again this file was simply included in a project by running "dotnet publish" which copies it from Microsoft dotnet SDK.
    As far as I can tell for some reason dropbox incorrectly flags this file and refused to link to it.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 days ago

    Thanks for the additional information Michar - much appreciated.

    If you'd like to look further into this issue, may we reach out via email to investigate? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 days ago

    Thanks, Michar, I just emailed you and I'll see you there!

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