Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

aammash's avatar
aammash
Helpful | Level 6
2 years ago
Solved

Dropbox transfer thumbnail no longer shows on WhatsApp

hello now when send on whatsapp link dropbox transfer thumbnail not working

this old screenshot

and this now 

 

I really need you back to old one 

Dropbox Transfer
Share
Third Party Integrations
  • aammash's avatar
    aammash
    2 years ago

    I was sending a link now and found that the problem was solved

    thanks dropbox you are the best 

25 Replies

Replies have been turned off for this discussion
Show More
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey aammash, do you see the same behavior with other apps/platforms, apart from Dropbox?

  • aammash's avatar
    aammash
    Helpful | Level 6
    2 years ago

     

    I tried on mobile whatsapp same problem description no thumbnail and no title or description
  • aammash's avatar
    aammash
    Helpful | Level 6
    2 years ago

    generate from mac desktop app

    and its same way and same share app (whatsapp) every step is same and I use it daily so its important

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Welcome back to our Community, aammash!

     

    Which Dropbox platform are you using to generate your transfers? If you’re using the website or the mobile app, have you cleared their cache? 

     

    If yes, have you also cleared WhatsApp’s cache?

     

    Do you use any other third-party apps for generating similar links? If yes, is the thumbnail not working only with Dropbox? 

     

    Let me know.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!