Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Brian L.31's avatar
Brian L.31
Explorer | Level 3
3 years ago

Dropbox won't automatically add a link to clipboard for a screenshot even though it saves in dropbox

When you enable dropbox to share screenshots and screen recordings using dropbox, part of the deal is that it automatically copies a link to the file on your clipboard.  When I do that, the file goes...
desktop
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Brian L.31, thanks for reaching out to us and happy Friday!

 

Would you mind sending us the ticket number of your communication with our support team, so we can look into it?

 

Also, have you tried quitting the Dropbox app and relaunching it, or unchecking the "Share screenshots and screen recordings using Dropbox" option and checking it again, to see if that helps?

 

Keep me posted.

  • Brian L.31's avatar
    Brian L.31
    Explorer | Level 3
    3 years ago

    I have done both those things as well as updating to the latest build. Ticket number is 20643454

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Brian, hope it’s OK to jump in. 

       

      I was able to trace your ticket in our system, and I’ve left an internal message, so that our team can see you’ve reached out to us here.

       

      Besides that, what’s the current app version and syncing status of your Dropbox app?

      • Brian L.31's avatar
        Brian L.31
        Explorer | Level 3
        3 years ago

        165.4.4300 and it syncs just fine.

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!