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Forum Discussion
Dropbox won't automatically add a link to clipboard for a screenshot even though it saves in dropbox
When you enable dropbox to share screenshots and screen recordings using dropbox, part of the deal is that it automatically copies a link to the file on your clipboard. When I do that, the file goes...
I have the same problem here:
After 13-12-2023 "Get a link instantly so you can share screenshots and screen recordings in a snap" was not working anymore.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Philip B.17 - sorry to hear about this.
Could you please let us know the version and status of the Dropbox desktop app as shown in your menu bar and let us know if this persists after rebooting your computer and/or quitting and relaunching the app?
Hi Walter
My Version is Dropbox V192.2.3390 running on macOS 14.2.1.Rebooting my mac does not help. I also completely reinstalled DropBox without any luck.
- Nancy
Hi Philip! Did you also disable/re-enable the "save screenshots and screen recordings” feature via your app’s preferences?
Hi Nancy. Yes I did. But with no success.
- Nancy
Hmm, I see. Can you clarify when this issue started on your desktop app? I see you mentioned it started in December, but I’m curious if it occurred after a specific update on your computer.
I think it happened after updating to macOS 15.2.
- Demitri
Dropbox Staff
Hi ya'll!
I'm Demitri -- I'm on our support team.
I had a particular recommendation/ask for the people seeing this: can you try this one more time, but make sure that the 'floating thumbnail' that appears on your Mac in the lower right has had enough time to dismiss itself before trying to paste the Shared Link? I'm curious if that may be working correctly for you - just a bit delayed.
This screenshot tool has been my favorite gadget in all of Dropbox for many years; when that 'floating thumbnail' was introduced in MacOS I also noticed some delays in how quickly I could paste a link. As it turns out the screenshot file itself isn't generated until that thumbnail goes away.
I was able to speed up that process by disabling that floating thumbnail and it's much more like what I expect in terms of how quickly that comes up for me.
https://support.apple.com/guide/mac-help/take-a-screenshot-mh26782/mac#:~:text=The%20Show%20Floating%20Thumbnail%20option,to%20the%20location%20you%20specified.
If you're not seeing the shared link is copied to clipboard at all (delayed or not) do let us know and I'll work with our Community team to get in touch directly.
Thanks folks!
