Emails bouncing back when using Dropbox Sign.

Hi HR Team, let's jump right into this! 

Does this happen only when you're using Outlook? 

I'm asking because Outlook has security features that can sometimes quarantine emails from our noreply domains.

I'm including this link regarding releasing messages from quarantine, just in case it helps them add our address to their allowed senders list. 

If the issue persists please let me know and I'll be happy to have a closer look! 

Hi Megan, 

Thank you so much for your response! No this problem occurs only when we are attempting to send out documents via Dropbox sign. When we send these documents we receive a bounce back email from Dropbox sign indicating the email address which we are trying to send the documents to is incorrect. However, it is not incorrect as we have double checked for spelling errors and that same email works fine when communicating via outlook.

Many Thanks!

I see, thanks for the heads up!

Can I send you an email, in order for us to investigate further HR Team? 

Hi Megan, 

Of course! please email us at [email removed as per Community Guidelines] 

Many thanks! 

I just sent you an email HR Team!

I'll see you there, thanks!

Thank you Megan, Have responded 🙂

I'm having the same problem

Hi Kate12345, welcome to our Community! 

Would you mind if I reached out internally, in order for us to have a closer look into this?

Thanks a bunch!