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areedREVEL's avatar
areedREVEL
Explorer | Level 3
4 years ago

Error message when trying to open Google Docs created in Dropbox

Good afternoon!    Many members of our team have recently started getting 404 error messages when we try and open documents in Dropbox desktop. We have started using Google docs and we weren't ...
desktop
Error Messages
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the update, Amanda, no worries!

 

Have you tried this from a different browser or an incognito window, to see if you get a different behavior?

areedREVEL's avatar
areedREVEL
Explorer | Level 3
4 years ago

It's mainly just when we are attempting to open Google Docs in Dropbox but any other files open up fine regardless of the browser. Is this issue because of Chrome or do you think there is some setting that we need to adjust on our end. It started happening when we first started creating and saving Google Docs in our Dropbox and tried to open it from the Dropbox using the Browser. If we user our Finder or Smart Window to open the doc, it opens just fine. Any thoughts?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for keeping us updated on this, Amanda!

     

    Can you clarify one more thing with me? 

     

    Are you still getting the 404 error message, or is Chrome crashing completely when you try to open the docs?

    • areedREVEL's avatar
      areedREVEL
      Explorer | Level 3
      4 years ago

      Hi Hannah, 

       

      We are just getting the error message, no browser crashing as this point.

       

      Thanks!

      Amanda

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi Amanda, and sorry for jumping in. 

         

        Do you mind sending over a screenshot of the error message you keep receiving, so that I can have a visual? 

         

        Also, if you open an incognito window on your Chrome browser, and try to access your Google Docs via https://www.dropbox.com/home, do you see the same exact error? 

         

        Keep me posted!

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