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areedREVEL's avatar
areedREVEL
Explorer | Level 3
4 years ago

Error message when trying to open Google Docs created in Dropbox

Good afternoon!    Many members of our team have recently started getting 404 error messages when we try and open documents in Dropbox desktop. We have started using Google docs and we weren't ...
desktop
Error Messages
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for keeping us updated on this, Amanda!

 

Can you clarify one more thing with me? 

 

Are you still getting the 404 error message, or is Chrome crashing completely when you try to open the docs?

areedREVEL's avatar
areedREVEL
Explorer | Level 3
4 years ago

Hi Hannah, 

 

We are just getting the error message, no browser crashing as this point.

 

Thanks!

Amanda

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Amanda, and sorry for jumping in. 

     

    Do you mind sending over a screenshot of the error message you keep receiving, so that I can have a visual? 

     

    Also, if you open an incognito window on your Chrome browser, and try to access your Google Docs via https://www.dropbox.com/home, do you see the same exact error? 

     

    Keep me posted!

    • areedREVEL's avatar
      areedREVEL
      Explorer | Level 3
      4 years ago

      Hey there! Here's an image of the error message we keep getting: 

      Error Message screen

      The same person opened the incognito window and still got the same error message unfortunately.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for the screenshot, areedREVEL!

         

        Can you take one more step with me and clear your browser’s cache, if you haven’t tried this already? Does your browser have any pending updates that need to be performed, by any chance?

         

        Also, just to clarify, have you tested this via another browser, except Chrome?

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