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areedREVEL's avatar
areedREVEL
Explorer | Level 3
4 years ago

Error message when trying to open Google Docs created in Dropbox

Good afternoon!    Many members of our team have recently started getting 404 error messages when we try and open documents in Dropbox desktop. We have started using Google docs and we weren't ...
desktop
Error Messages
Third Party Integrations
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the screenshot, areedREVEL!

 

Can you take one more step with me and clear your browser’s cache, if you haven’t tried this already? Does your browser have any pending updates that need to be performed, by any chance?

 

Also, just to clarify, have you tested this via another browser, except Chrome?

areedREVEL's avatar
areedREVEL
Explorer | Level 3
4 years ago

Hey Nancy, 

 

I did attempt on a different browser and got the same error message, see below. I also cleared my browser cache and also got the error message again. Is there a preferred browser to use outside of Chrome? 

 

Safari browser

 

Thank you!

Amanda

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey areedREVEL, sorry to jump in, but would it be OK if we reach out via email to  have a further look internally?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for that areedREVEL - I've just sent you an email so please have a look at your inbox and we'll take it from there. 

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