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Forum Discussion

areedREVEL's avatar
areedREVEL
Explorer | Level 3
4 years ago

Error message when trying to open Google Docs created in Dropbox

Good afternoon!    Many members of our team have recently started getting 404 error messages when we try and open documents in Dropbox desktop. We have started using Google docs and we weren't ...
desktop
Error Messages
Third Party Integrations
nikkilewis's avatar
nikkilewis
Explorer | Level 3
3 years ago

Good afternoon everyone,

 

We have been experiencing an issue in DropBox Business with Google Documents.  We could previously open, create, edit, and share Google Documents without problems.  Right before Christmas, we would get the following error whenever we open shared or created a Google Document in DropBox we receive Error 404.  In order to open the existing document, we have to change it into a PDF to open that file.

 

Is there a way to resolve this issue?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey nikkilewis, thanks for bringing this to our attention.

 

Is this happening to all team members or just specific ones?

 

And are you seeing the same error, when trying from other browsers or a private browsing window too?

 

A screenshot of the error would definitely be helpful, if you can send us one as well.

 

Thanks!

  • nikkilewis's avatar
    nikkilewis
    Explorer | Level 3
    3 years ago

    Hi Hannah,

     

    Thank you for responding.  This issue is happening to all users.  Below is a screenshot of the error that they are receiving:

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for that, Nikki!

       

      Did you have a chance to try from a different browser or a private browsing window?

       

      Can you also clear this browser's cache, to see if that helps at all? 

      • nikkilewis's avatar
        nikkilewis
        Explorer | Level 3
        3 years ago
        Yes, we did the incognito window, safari and firefox. Chrome is our default browser

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