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areedREVEL's avatar
areedREVEL
Explorer | Level 3
4 years ago

Error message when trying to open Google Docs created in Dropbox

Good afternoon!    Many members of our team have recently started getting 404 error messages when we try and open documents in Dropbox desktop. We have started using Google docs and we weren't ...
desktop
Error Messages
Third Party Integrations
nikkilewis's avatar
nikkilewis
Explorer | Level 3
3 years ago

Hi Hannah,

 

Thank you for responding.  This issue is happening to all users.  Below is a screenshot of the error that they are receiving:

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for that, Nikki!

 

Did you have a chance to try from a different browser or a private browsing window?

 

Can you also clear this browser's cache, to see if that helps at all? 

  • nikkilewis's avatar
    nikkilewis
    Explorer | Level 3
    3 years ago
    Yes, we did the incognito window, safari and firefox. Chrome is our default browser
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi nikkilewis, does this happen with all your Google docs, or just some of them?

       

      Also, are you accessing these files directly from your account, or through a shared link? 

      • AdrianaR's avatar
        AdrianaR
        Explorer | Level 3
        3 years ago

        This is also happening with our organization. Same timing (mid-December) Is there a posted update for this? Or is it being discussed in another thread? All browsers, even after clearing cache. Happening with shared links. Thanks.

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