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areedREVEL's avatar
areedREVEL
Explorer | Level 3
4 years ago

Error message when trying to open Google Docs created in Dropbox

Good afternoon!    Many members of our team have recently started getting 404 error messages when we try and open documents in Dropbox desktop. We have started using Google docs and we weren't ...
desktop
Error Messages
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi nikkilewis, does this happen with all your Google docs, or just some of them?

 

Also, are you accessing these files directly from your account, or through a shared link? 

nikkilewis's avatar
nikkilewis
Explorer | Level 3
3 years ago
Hi Megan,

Yes with all Goovle Docs in Dropbox. This would include newlt created documents saved as Google Docs.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey nikkilewis, thanks for letting us know.

     

    Can we send you an email, so we can look into this a bit more closely?

  • nikkilewis's avatar
    nikkilewis
    Explorer | Level 3
    3 years ago
    Sure.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi nikkilewis, sorry for jumping in. 

     

    I just logged a ticket for you in our system. Please reply back to me, when you’ve got some free time. 

     

    Thanks!

  • nikkilewis's avatar
    nikkilewis
    Explorer | Level 3
    3 years ago

    Hi Nancy!

     

    I definitely have some free time now if you want to meet up

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