Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Calvin-Nickelson's avatar
Calvin-Nickelson
Helpful | Level 5
3 years ago

File Request File Name Issue

Hi everyone!   Just checking in here to see if anyone has any ideas for how to work around this!   I work for a company where we collect thousands of files a week to submit to clients.  We us...
File requests
Share
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Calvin-Nickelson, thanks for messaging the Community!

 

If you create a file request and change the naming conventions, removing the uploader's name would result in the exact filename of the original file uploaded.

 

It should not react the way you are describing it, since it cannot detect the uploader's name from within the middle of the filename.

 

If you have any further queries, feel free to message back.

Calvin-Nickelson's avatar
Calvin-Nickelson
Helpful | Level 5
3 years ago

Hi Jay,

 

That is what I hoped would happen, but today I found that one of my file requests was filled with 6 files:

 

Mickey Mouse - Company

Mickey Mouse - Company (1)

Mickey Mouse - Company (2)

and so on!  The names were completely gone!  Would you be able to break it down into steps what exactly I should do to make sure it leaves the file name completely as is?  Thank you SO much for your response!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Simply having the default filename in the naming convention window would be enough, like so. 

     

     

    You can test this yourself by uploading various filetypes with different names to see how they appear on your account.

    • Calvin-Nickelson's avatar
      Calvin-Nickelson
      Helpful | Level 5
      3 years ago

      Hi Jay,

       

      Any update here given Rich's post below confirming this issue?  

       

      Thanks so much!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!