Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

RobinVideo's avatar
RobinVideo
Helpful | Level 5
2 years ago

File request not sent... no "Share" button

I create file requests but they are not being sent. The "Share" button is greyed out. I'm on the trial, but if this doesn't really work, I'll have to go somewhere else.
File requests
Share
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey RobinVideo, I'd be happy to help! 

 

Just to make sure we're on the same page here, are these the steps that you follow on your end, in order to create your File Request? 

 

Have you tried using an alternative browser, or to clear the cache on your current one, just to exclude any browser-related issues? 

 

Let me know more, and we'll take it from there!

  • RobinVideo's avatar
    RobinVideo
    Helpful | Level 5
    2 years ago

    Hi Megan. See below. The "Share" button is greyed out and does not work.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi RobinVideo, thanks for the added info!

       

      It's not entirely clear to me if you tried switching browsers or not. Have you also tried an incognito tab on your current browser? 

      • RobinVideo's avatar
        RobinVideo
        Helpful | Level 5
        2 years ago

        Nope. "Share" button still greyed out when incognito.

  • RobinVideo's avatar
    RobinVideo
    Helpful | Level 5
    2 years ago

    Hi Megan. Really appreciate your trying to help. I'm new to computers, sat down at my first one recently: in 1968. Still I can't imagine why the cache should impact the availability of a screen button. However, I tried going to another browser. Same thing. The "Share" button is greyed.

     

    I'm still on the free trial to see if Dropbox works for my purposes. If Dropbox cannot send a file request without my having to create a separate email with a link, then I guess not. Very disappointing.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!