Hello, When I try to share any file I get an error "We've interrupted your sharing activity. For details or to contact support read our help center article". I read the article and I can't find any files that could violate the terms. I don't understand what is the reason for the blocking. It is impossible to contact technical support. The bot can't help in any way - it doesn't even understand the question. Are there any ways to solve this problem?

Hey from me too bers! No need to worry. I just reached out via email in order to be able to check some account-specific info. Reply back to me, and we'll investigate further. Thanks a bunch!

Persisting "We've interrupted your sharing activity" error.

15 Replies

Mark
Super User II
24 days ago
bers wrote:
Are there any ways to solve this problem?

http://www.dropbox.com/get_help or bump this thread up tomorrow when hopefully a colleague from Dropbox will see it (they dont work weekends)
bers
New member | Level 2
23 days ago
Bumping the thread. The issue is still not solved.
Hannah
Dropbox Community Moderator
23 days ago
Hey bers, sorry to hear about this.

How long have you been having this issue?

And is it the first time you're having trouble with this?
bers
New member | Level 2
23 days ago
Hi Hannah ,
A few weeks ago I got this error when creating a share link for a file. And the problem still persists. I can't share any files. Deleting shared links does not help.
I don't remember this issue occurring before.
Nancy
Dropbox Community Moderator
23 days ago
Can you check your email address (including your spam folder) and see if Dropbox sent you any communication about this?
bers
New member | Level 2
23 days ago
Hi Nancy ,
I checked my email and spam folder - there are no emails from Dropbox regarding this issue.
Nancy
Dropbox Community Moderator
23 days ago
Hi bers! Do you remember which file you tried to share when the issue occurred last time? Is the file still on your Dropbox account?
bers
New member | Level 2
23 days ago
Yes, I remember what file I was trying to share, that file is still in my account. Is there something wrong with that file?
Jay
Dropbox Community Moderator
23 days ago
Hi bers, is it possible that the file you're sharing gets a lot of traffic, or is quite large and lots of people download it?

In general, your access to shared links is temporarily paused for 24 hours for the first instance, which could've been that time a few weeks ago that you mentioned.

Each time your links are temporarily paused, the time will increase exponentially with each subsequent occurrence.
bers
New member | Level 2
23 days ago
Hi Jay ,
It is impossible that files can generate a lot of traffic or be downloaded by a large number of people. Firstly, all the links to my shared files do not work due to blocking. Files that cannot be downloaded cannot generate traffic. Secondly, I did not publish or send links to the files that I shared last anywhere. Moreover, I deleted almost all the shared links, but this did not help either.
From the time I got the file sharing error a few weeks ago until yesterday, I haven't shared any files. It's been much longer than 24 hours, but the error still persists.
I can't understand the reason for the blocking, in my account I can't see which file or shared link has a problem.