Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Elijah Davis's avatar
Elijah Davis
Explorer | Level 3
6 months ago

Files added to a folder are only visible to the uploader

We use Dropbox as a file server for small 4 user company spready across the US. We have run into an issue where PDF's uploaded by one user are not visible by other users. We waited over the weekend a...
Share
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Thanks for the update, Elijah Davis, I understand what you mean.

Would it be possible, though, to have the other users access their Dropbox accounts from a browser, to see if they can locate the files there?

This will help us check if the issue lies with the original user or the other ones.

Also, can the original user take a look at the sync status of their Dropbox application?

To do so, they'll need to hover over the Dropbox icon in their system tray/menu bar.

Elijah Davis's avatar
Elijah Davis
Explorer | Level 3
6 months ago

Hello. We were finally got this issue again. On Friday the original uploader added a pdf to Dropbox but when someone else when to get the file it could not be viewed in the browser or explorer. Confirmed that the status in the system tray says everything was synced. As of this morning the file could be seen on the web browser but not the file explorer. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Thanks for the update on this - much appreciated. Do you happen to have a screenshot of the exact error it's giving Elijah Davis?

    • Elijah Davis's avatar
      Elijah Davis
      Explorer | Level 3
      6 months ago

      We aren't receiving an error code or response as much as the file is not there. Are you looking for a screen shot of both browser and explorer. 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 months ago

        Yes, I'd need a screenshot of the file showing up on the end of the person who uploaded it (and/or can see it on the website and/or the desktop app) so that we can have  visual too Elijah Davis?

        Did you try renaming the file by any chance? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!