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Elijah Davis's avatar
Elijah Davis
Explorer | Level 3
6 months ago

Files added to a folder are only visible to the uploader

We use Dropbox as a file server for small 4 user company spready across the US. We have run into an issue where PDF's uploaded by one user are not visible by other users. We waited over the weekend a...
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Elijah Davis's avatar
Elijah Davis
Explorer | Level 3
6 months ago

Here are snips from the browser view. I've asked them to provide snips of both browser and explorer the next time this happen. 

We have not tried to retitle the name of the pdf. Is there a best practice on file names? 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Yes, you can find more information about this here, Elijah. Could you have a look and let me know if it helps at all?  

Based on your screenshot, the file-path's length might be an issue here, that's why renaming the file to shorten the path could help in this case. Otherwise, you can try copying or moving the file to a folder higher up in your folder structure. 

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