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Elijah Davis's avatar
Elijah Davis
Explorer | Level 3
6 months ago

Files added to a folder are only visible to the uploader

We use Dropbox as a file server for small 4 user company spready across the US. We have run into an issue where PDF's uploaded by one user are not visible by other users. We waited over the weekend a...
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Elijah Davis's avatar
Elijah Davis
Explorer | Level 3
6 months ago

We aren't receiving an error code or response as much as the file is not there. Are you looking for a screen shot of both browser and explorer. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi Elijah Davis, just checking to see if you saw our last reply. 
If you still need any help, feel free to reach back out to us
If your issue has been solved, let us know what worked for you!

  • Mike B59's avatar
    Mike B59
    New member | Level 2
    5 months ago

    Jay,

    I am having exactly the same issue Elijah was having.   I created  folders for 23 other users to use.  Most people have no issues uploading.  Some are uploading files and I can't see them.   It seems the common thread is the new users to dropbox are having the issue.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 months ago
    Mike B59 wrote:

     It seems the common thread is the new users to dropbox are having the issue.

    Do they have enough quota to add things? Remember shared folders use up everybodys quota. 

    Are they able to view the files online at http://www.dropbox.com/home themselves?

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