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Forum Discussion
Files automatically shifting to cloud only
Greetings,
Many of my files keep automatically shifting to an online only setting. I've re-downloaded them and then a few days later they are only in the cloud again. I've been using Dropbox since...
Apologies if this has been discussed elsewhere, I haven't been able to find anything.
As far as I understand it, I have Dropbox on my Win 11 PC set up to make everything available offline, as per this screenshot:
However, most documents do not appear to be available offline. Some folders have the green tick icon, but most folders have the grey cloud icon. Here's a sample:
I selected everything, right-clicked, Dropbox, Make available offline and then Dropbox appears to start making things available offline. But then after a few hours it stops again, and maybe one or two more folders are available offline. I've repeated this process four times and still most are not available offline.
I've shut down Dropbox and restarted it. I've rebooted the PC. Dropbox is telling me that I've set it so that everything should be available offline, but it's not doing that.
Has anyone else experienced this? Is it a known issue? Is it being worked on?
Thanks very much in advance!
Tim.
- Megan
Dropbox Community Moderator
Hi TimUnleashed, let's jump right into this!
Can you clarify which version of the Dropbox app you're using, along with its syncing status?
You should be able to locate both, by hovering your mouse over the little Dropbox icon, next to your WiFi on your task bar.
Do you recall when this behavior started happening maybe?
Keep me posted!
Hey Megan,
Thanks!
Sure, the version is v185.4.6054 and the status is Up to Date.
This is a new PC so it's only been happening for a few days, since I installed.
I'm thinking that perhaps it might be constructive to uninstall Dropbox, delete all the files, then reinstall Dropbox and see if I end up with the same issue again. What do you think?
- Megan
Hey TimUnleashed, thanks for letting me know.
It's interesting, because it's usually the other way around, and not folders/files becoming online-only.
One more thing to check: if you open and check the folders that turn from available offline, to online-only what is the state of the files in them? How are they syncing?
