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Forum Discussion
Files automatically shifting to cloud only
Greetings,
Many of my files keep automatically shifting to an online only setting. I've re-downloaded them and then a few days later they are only in the cloud again. I've been using Dropbox since...
Hey Hannah,
Thanks. Yep, I understand the setting about new files only.
The point is that at no point did all of my existing files synch, even though all I ever tried to do was make that happen.
I did them all batch by batch last night, so can't test any further.
But I think the key take-away here is that the current Dropbox settings don't do what they say on the box. Bug report?
I'm using Windows 10 and having a very similar problem. Trying to sync files to new computer. Of the folders I selected in selective sync, one downloaded without a problem. But several are not downloading at all and are still marked with the cloud icon in Explorer.
I just tried selecting all, including the folders I wanted to keep cloud-only. Files from the added folders started to sync, and the blue syncing icon appeared in Windows Explorer. But nothing happened with the originally selected folders And now all the folders have stopped syncing and the cloud icon has reappeared. Dropbox now says "up to date." I have plenty of space on my computer and in my Dropbox.
I've also been using Dropbox for years and I have never had this problem before.
My version, installed about a week ago, is v186.4.6207
Thank you, that has made a big difference -- Dropbox has now started downloading a lot of files. It still says "up to date" and not all the folders have syncing icons, but none of them have cloud only icons any more. So it looks like the problem is fixed. Much appreciated!
I recently noticed this problem as well. Set up a new computer, installed Dropbox, set it to make everything available offline, and then it doesn't. Right clicking on the root folder and making everything available seems to work to resolve the problem as all of the files start downloading - but this is a regression from previous behavior.
I have some computers where online only makes sense, and others where I want a complete sync to a dedicated Dropbox storage drive. Please make this feature behave as it did in the past, I shouldn't have to ask twice (the advanced install step should honor my choice), and risk not having files available when I need them.
