Forum Discussion

aRealHumanBartender's avatar
aRealHumanBartender
Helpful | Level 6
2 years ago
Solved

Force render issues (raw=1) and shared links won't work for hosting.

images were perfect on all browsers until yesterday afternoon - what is the fix or is this a dropbox issue?
security
Share
shared links
  • lisadbx's avatar
    lisadbx
    2 years ago

    We are rolling out a fix for issues with raw=1 and dl=1 links that started recently. Please try again and let us know if it's still not working. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi sub-solar-studio, thanks for messaging the Community!

 

Could you clarify exactly what you mean by a new tab directing you to Dropbox?

 

Do you get this behavior when viewing the link in an incognito window on it's own, and not via your site?

 

This will help me to assist further!

sub-solar-studio's avatar
sub-solar-studio
Explorer | Level 4
2 years ago

Hi Jay,

 

Thanks for getting back to me so quickly. 

 

So, the previous behaviour we had which uses the dl=1 approach on a URL, and what happens when you click the link to download our PDFs,  is that the user clicks the download button on our site, and then the download starts. There's no navigating to a different page, no other tabs pop up, the user stays on the same page, etc.

Now, the new behaviour that occurs for links that point to our Dropbox folders (still using the dl=1 approach) is that they will click the download button, a new, blank tab opens and is switched to (which has the Dropbox URL string inside it) and then the download starts—leaving the user with an empty open tab they need to close to return to our site. 

This did not used to be the behaviour, as we've had this in place for quite some time. It used to be that the Dropbox folder download links behaved in the same way as the file links when appended with 'dl=1'

I hope that helps clarify. Let me know if I can provide more clarity, i'm happy to upload a video to explain it if that helps.

Thanks for your help
Oli

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!