Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
How to find what files are syncing
One of my computers has been syncing two files for days. Yet, all my subdirectories and files have the green icon to show they have synced. Even the hidden files appear O.K.
I have tried the usual ...
Hey Darryl B.3, I hope you're well today!
Usually, if the files are still trying to sync, they would appear with the syncing icon
. The folder that these files are within will also show the syncing icon through the entire file path.If none of your top level folders are showing this icon, then I'd suggest trying the steps below to see if that resolves the "Syncing" status for you:
- Click the Dropbox icon in your system tray/menu bar.
- Click the profile pic/initials icon in the top right of the window.
- Choose "Preferences..."
- Go to the "Account" tab.
- While holding the alt+H keys (for Windows) or Option/Alt key (for Mac), click "Fix Hardlinks".
If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions".
I hope this helps, let me know how it goes!
Mod note: updated steps and link in post [last update 2023]
Jackson
Dropbox Community Moderator
Dropbox Community ModeratorHello there djmalan, thank you for posting.
To access Fix Permissions and Fix Hardlinks, you need to:
- Click on the Dropbox icon that exists near the time or the WiFi symbol.
- Then click on your avatar on the small window that will pop up (the avatar is either a picture you've selected, or the initials of the account).
- Then hit Preferences.
- Then hit Account.
- Click on empty space and hold Alt + H. That should show the options.
After you give a bit of time to sync, can you send me a screenshot of the syncing status?
Thank you!
Hello
My problem still exists!
I have two folders that have blue icons but both their contents all show green icons.
I have done as described, but that has not solved the problem.
The taskbar still shows "Uploading 3 files..."
Regards
Daniel
- Walter
Hey Daniel, sorry to jump in here.
Could you try locating the folders with the blue icons and see if you can find the files that are being uploaded and move them out of your Dropbox folder and then back in?
You should be able to tell which files those are by their blue syncing icons.
Let us know of any updates djmalan
Hi
I could not move or copy the three blue icon files, so I took a screenshot of the Extra Large Icons and will try to recover them from my mobile phone.
In the meantime I permanently deleted those images and the problem was solved.
Thank you for your help.
Kind regards
Daniel.
- Walter
Glad to hear it's sorted now and thanks for keeping us in the loop too, Daniel.
See you around the Community and have a lovely weekend!
