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dshaffer723's avatar
dshaffer723
Explorer | Level 3
7 years ago

I cannot see PDF documents in a folder accessed via Shared link unless I recreate the link

I have a table in Excel where Users enter data and then also enter a Dropbox link (accessible by anyone) to Shared Folders to which we Users all have access. The Shared Folders each contain several i...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Hi there, when you’re opening the shared link, what browser is opening up for you to view the images? Is it opening within Excel?
 
Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 
 
Let me know how it goes!
  • dshaffer723's avatar
    dshaffer723
    Explorer | Level 3
    7 years ago

    Hi, Jay.

    Chrome is my default browser. Ad Blocker Plus and Pocket are my only Add-Ins. HTML5 is disabled. None of that should matter, I think.

    Same issue in Firefox, with no extensions. I don't have Safari, but it doesn't matter as most of our ultimate client users are on PCs.

    The links work properly in Chrome once I reset them within the final application. And they persist. I created and fixed a set a month ago that still work. However, when I overwrite them with new and additional data (but identical links to the Dropbox folders), once again, I cannot see the PDF files until I re-copy and re-paste the links into the table one-by-one. I may eventualy have hundreds or over a thousand links to separate folders with updates added every week, so repeating this process again and again isn't realistic.

    Any additional help is appreciated!

     

    • dshaffer723's avatar
      dshaffer723
      Explorer | Level 3
      7 years ago

      Also note...those links that DO work (where I can see the PDF upon following the link) change from what is entered in the link field (and what initially appears in the browser address bar) to a different link path. Those that do not work don't change. See below for the initial and resulting link addresses for one that DOES allow me to see the PDFs.

      Initial:
      https://www.dropbox.com/sh/8hyjz7fb2323423324t/AACUsdfsdhddP_9kda?dl=0

      Resulting:
      https://www.dropbox.com/home/testfiles/20tn/Win

      I am sure this is significant. It may have to do with where/on what machine the PDF was created (minve vs someone elses...I didn't create several of the PDFs).

      Hope this helps!

      Daniel

      • dshaffer723's avatar
        dshaffer723
        Explorer | Level 3
        7 years ago

        And finally...following both links above allows YOU to see the PDFs. Me too, from here. Not from Excel or ArcGIS Online...where it matters.

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