We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
dshaffer723
7 years agoExplorer | Level 3
I cannot see PDF documents in a folder accessed via Shared link unless I recreate the link
I have a table in Excel where Users enter data and then also enter a Dropbox link (accessible by anyone) to Shared Folders to which we Users all have access. The Shared Folders each contain several i...
dshaffer723
7 years agoExplorer | Level 3
Jay, I still have not figured out why the links are different. They ARE to the same folder, on my machine and DB web, (which have the same files, as they should) and DB is running, as it MUST be for me to create a Dropbox Link. With regard to syncing icons, they sometimes don't show up. I recall seeing that this is sometimes and issue and think I applied the fix, but it's been a while and I cannot remember.
I did turn off DB and use Incognito mode. That did seem to take me to the folders and show me the PDF...at least with the shorter, "correct" links. But I guess my real question is why the longer ones are being generated in the first place. I get the Home reference idea...that DB will try to save bandwidth...that's clever and makes sense. So at least I understand what is happening. Why is still an open question.
Thanks for the privacy concerns. Those folders are available for several thousand people to view, or whomever is interested really, so it's not a big deal if people see the images. Our understanding is that potential viewers cannot travel "up" the file/folder tree from a folder accessed by a shared link and can only see what we show them in that shared folder and "below". If we are incorrect in that, please let me know!
Hope you're enjoying yoru weekend.
Jay
Dropbox Community Moderator
7 years agoCould you clarify if the shorter links you’re referring to are the shared links themselves? Namely, https://www.dropbox.com/sh/8hyjz7fb2323423324t/AACUsdfsdhddP_9kda?dl=0, as in the example above.
Only those links can be accessed by people not logged into your Dropbox account. The other links, https://www.dropbox.com/home/testfiles/20tn/Win, can only be accessed by you.
Since you mentioned you created the shared link from your Windows machine, could you try creating the shared link from the Dropbox site instead?
Regarding your last query, it isn’t possible to go above the ‘parent’ folder of the shared link.
Keep me posted!
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!