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vanit0's avatar
vanit0
New member | Level 2
1 day ago

I can't back up files from my external drive to my Dropbox mobile app via the Files app.

I cannot for the life of me sync my Dropbox to my iPad Pro. This is the only device I use to sync to Dropbox (by connecting an external drive to iPad Pro), so that i keep everything safe.  I have b...
Apple
Mobile
sync
vanit0's avatar
vanit0
New member | Level 2
1 day ago

I have an external drive (a Samsung Portable SSD T7) and I got Dropbox so that I could have a second backup from that external drive. I connect my external drive to my iPad Pro and then I sync Dropbox from the locations section of the files app. So it is not syncing through the files app.

I looked on the Dropbox app separately and the files I originally synced June 2024 are there but not any recent syncs. I added some files to Dropbox at the end of last year thinking they would always sync and just have not so now there are different files 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
17 hours ago

Hey vanit0, sorry for jumping in here. 

I just wanted to mention that we can’t offer much support when it comes to the iOS Files app, as this is a standalone file/folder navigation app for iOS, built and maintained by Apple and it’s not owned by Dropbox. 

Are you able to upload files via the Dropbox mobile app directly? You can try to do this either manually, or automatically via camera uploads.

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