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ming3838's avatar
ming3838
Explorer | Level 3
9 months ago

I can't open a shared link due to a "For some reason the file load failed" error.

I have error with this link [link removed]
Shared Files
shared links
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey ming3838, thanks for joining us on the Dropbox Community.

Can you give us some more info on the error you're getting? What does it say?

And is this a link someone else sent you, or did you create it?

Let me know and we'll go from there.

  • ming3838's avatar
    ming3838
    Explorer | Level 3
    9 months ago

    The error is this, "For some reason the file load failed If it was a coincidence, it may be enough to refresh the page. You can also ask for assistance.", a famous music artist, on his site has put the dropbox link to be able to download the file in question.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Thanks for the update, ming3838.

      I'm assuming refreshing the page didn't work, so I'd suggest opening the link from a different browser or a private browsing window as well, to see if it helps.

      • ming3838's avatar
        ming3838
        Explorer | Level 3
        9 months ago

        Same problem

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