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ming3838's avatar
ming3838
Explorer | Level 3
9 months ago

I can't open a shared link due to a "For some reason the file load failed" error.

I have error with this link [link removed]
Shared Files
shared links
ming3838's avatar
ming3838
Explorer | Level 3
9 months ago

The error is this, "For some reason the file load failed If it was a coincidence, it may be enough to refresh the page. You can also ask for assistance.", a famous music artist, on his site has put the dropbox link to be able to download the file in question.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for the update, ming3838.

I'm assuming refreshing the page didn't work, so I'd suggest opening the link from a different browser or a private browsing window as well, to see if it helps.

  • ming3838's avatar
    ming3838
    Explorer | Level 3
    9 months ago

    Same problem

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Is it possible that the owner of the file has deleted the file or the link itself? Is there a way to check that on your end?

      • ming3838's avatar
        ming3838
        Explorer | Level 3
        9 months ago

        I have already checked, by uploading a file, I copied the link and the file was deleted, and rightly so when I access the link of the file that was deleted, it obviously tells me that the file itself was deleted, while the error that I described to you does not say that it was deleted, so the file is there, but the site for some problem, cannot load the file, it is a dropbox problem

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