Forum Discussion

ming3838's avatar
ming3838
Explorer | Level 3
11 months ago

I can't open a shared link due to a "For some reason the file load failed" error.

I have error with this link [link removed]
Shared Files
shared links
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Thanks for the update, ming3838.

I'm assuming refreshing the page didn't work, so I'd suggest opening the link from a different browser or a private browsing window as well, to see if it helps.

ming3838's avatar
ming3838
Explorer | Level 3
11 months ago

Same problem

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Is it possible that the owner of the file has deleted the file or the link itself? Is there a way to check that on your end?

    • ming3838's avatar
      ming3838
      Explorer | Level 3
      11 months ago

      I have already checked, by uploading a file, I copied the link and the file was deleted, and rightly so when I access the link of the file that was deleted, it obviously tells me that the file itself was deleted, while the error that I described to you does not say that it was deleted, so the file is there, but the site for some problem, cannot load the file, it is a dropbox problem

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        ming3838, even in that case, the best course of action would be to check with the owner of the file, if that’s possible (to make sure that both the original file and the shared link that was created for it are intact).

        Let me know if that's not a possibility, though.

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