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Forum Discussion

ming3838's avatar
ming3838
Explorer | Level 3
9 months ago

I can't open a shared link due to a "For some reason the file load failed" error.

I have error with this link [link removed]
Shared Files
shared links
ming3838's avatar
ming3838
Explorer | Level 3
9 months ago

Same problem

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Is it possible that the owner of the file has deleted the file or the link itself? Is there a way to check that on your end?

  • ming3838's avatar
    ming3838
    Explorer | Level 3
    9 months ago

    I have already checked, by uploading a file, I copied the link and the file was deleted, and rightly so when I access the link of the file that was deleted, it obviously tells me that the file itself was deleted, while the error that I described to you does not say that it was deleted, so the file is there, but the site for some problem, cannot load the file, it is a dropbox problem

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      ming3838, even in that case, the best course of action would be to check with the owner of the file, if that’s possible (to make sure that both the original file and the shared link that was created for it are intact).

      Let me know if that's not a possibility, though.

      • ming3838's avatar
        ming3838
        Explorer | Level 3
        8 months ago

        The link is right it's on his official website, I can't talk to a famous music artist🤣

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