Forum Discussion

EoinWoods's avatar
EoinWoods
Helpful | Level 5
7 months ago
Solved

I can't rename a duplicate file on Mac.

Just to add my experience, this happens all the time and is definitely not "solved" on MacOS 14.6.1 with Dropbox 226.3.4984.
desktop
Mac
  • Megan's avatar
    Megan
    7 months ago

    Hey EoinWoods​, let's see what we can find about this! 

    Keep in mind that I moved your reply to a new thread, since the other one was quite old.

    It seems that you have a problem when trying to rename duplicate files inside your Dropbox folder, correct? If not, feel free to clarify.

    From the info that you've shared, it looks like you're using the beta version ( 226.3.4984) of our app. Can you access your account's settings online here, and turn "Early access" off?

    Once you do that, please uninstall the app using these steps. The next thing would be to reinstall the app, and check if the behavior remains the same.

    Keep me posted, and we'll take it from there!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey EoinWoods​, let's see what we can find about this! 

Keep in mind that I moved your reply to a new thread, since the other one was quite old.

It seems that you have a problem when trying to rename duplicate files inside your Dropbox folder, correct? If not, feel free to clarify.

From the info that you've shared, it looks like you're using the beta version ( 226.3.4984) of our app. Can you access your account's settings online here, and turn "Early access" off?

Once you do that, please uninstall the app using these steps. The next thing would be to reinstall the app, and check if the behavior remains the same.

Keep me posted, and we'll take it from there!

EoinWoods's avatar
EoinWoods
Helpful | Level 5
7 months ago

Thank you Megan​ , I've followed the instructions and based on 10 minutes of testing it has solved the problem thank you.  I will keep checking this over the next day or so and confirm that it is still ok.

So perhaps this is a problem in the prerelease software?

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