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EoinWoods's avatar
EoinWoods
Helpful | Level 5
7 months ago
Solved

I can't rename a duplicate file on Mac.

Just to add my experience, this happens all the time and is definitely not "solved" on MacOS 14.6.1 with Dropbox 226.3.4984.
desktop
Mac
  • Megan's avatar
    Megan
    7 months ago

    Hey EoinWoods​, let's see what we can find about this! 

    Keep in mind that I moved your reply to a new thread, since the other one was quite old.

    It seems that you have a problem when trying to rename duplicate files inside your Dropbox folder, correct? If not, feel free to clarify.

    From the info that you've shared, it looks like you're using the beta version ( 226.3.4984) of our app. Can you access your account's settings online here, and turn "Early access" off?

    Once you do that, please uninstall the app using these steps. The next thing would be to reinstall the app, and check if the behavior remains the same.

    Keep me posted, and we'll take it from there!

EoinWoods's avatar
EoinWoods
Helpful | Level 5
6 months ago

I have checked again today after Dropbox has done some sync'ing and it still seems to be fine.  Thanks.  I will mark your answer as a solution.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey EoinWoods! 

    Hooray! I'm glad to hear you have good news for us.

    In any case, if you need anything else, give us a shout! 😇

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi EoinWoods​ and welcome back to the Dropbox Community -  it’s always a pleasure to have you with us. Massive thanks for following up and sharing how you resolved your issue.

    I'm Theresa đŸ‘©â€đŸ’», one of the Community Managers around here. You’ll often spot me diving into conversations or starting new topics across the forum.

    Just curious.. do you have a favorite Dropbox feature? I’d love to know what you enjoy most!
    Looking forward to your reply,

    TđŸ˜ș (Dropbox Community Manager)

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