I created 2.4M files over the limit on the desktop app and now it's stuck syncing.

Hi there,

I followed the instructions to remove the Dropbox Application, and reinstalled it. Everything is back to normal now, which is a huge relief.

I'm a retired software developer, so I have some recommendations.
- Include in your documentation that there's a limit to the total number of files that a user can have in their Dropbox folder. I assumed (heh) that the only limit was the total amount of space. The files I was trying to add had a total space of about 3.2G -- way less than my current 2T limit, so I thought I would be fine. (Narrator: He was not fine.) The status messages also didn't make sense: if you look back on this thread, you can see the application was indexing some random number of files (OK), uploading a few dozen files (OK), and downloading lots of files (What?) Clearly, something Really Bad was going on.
- Add a safety feature that notices that a user has added too many files, and a) automatically pause syncing, and b) let the user know there's a problem. My computer was driven to the rails for 48 hours while the application tried to sync way too many files. I'm very grateful that my hard drive is still alive.
- I made the mistake of mixing my Google authentication with my Dropbox userid/password authentication when logging on to the websites (dropbox.com and dropboxforum.com) -- no doubt confusing the authentication layer. It would follow either login with an SMS verification which worked until .. it didn't, because I'd used it too many times in a particular time period. My Dropbox userid is the same as my Google userid, which may be the source of the problem. I didn't find that the "Send something to the app" feature worked either, but I just have the daemon running, so perhaps that's the issue.

Finally, I didn't see any instructions in the Dropbox documentation about deleting the cache to address my problem (and I don't think anyone mentioned it in this thread). I worried that if I did that, the application would break (of course, I would only do this when the application was stopped). That is what I wanted to do -- tell the application, "Look, forget about this directory, it was a mistake. Let's just start over."

Thanks to you and the other mods. Cheers.