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Xanthocletes's avatar
Xanthocletes
Helpful | Level 5
3 years ago

I get the message that my files might contain phishing content

I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content" Relevant Facts: 1) File does not contain phishing conte...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome aboard the Community, oharaeservice. 

 

Did you receive any emails from Dropbox about the ban? Also, is this the first time you’re having this issue? 

 

Let me know, and we’ll take it from there.

oharaeservice's avatar
oharaeservice
Explorer | Level 3
2 years ago

Hi Nancy,

We have received no emails from Dropbox about the ban.  The account affected is [removed per the Community's Guidelines] and this is the first time we have ever had this issue, and the account has been active for about 10 years.

It is causing great frustration as it is depended upon for sharing large files, so assistance at your earliest convenience would be most appreciated.

thank you,

Karen

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey oharaeservice - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally?

     

    Otherwise, you can reach out to our team from your end for further assistance with this via this form. 

    • oharaeservice's avatar
      oharaeservice
      Explorer | Level 3
      2 years ago

      Yes. Please do.  

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi oharaeservice, I just sent you an email, I'll see you there!

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