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Xanthocletes's avatar
Xanthocletes
Helpful | Level 5
3 years ago

I get the message that my files might contain phishing content

I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content" Relevant Facts: 1) File does not contain phishing conte...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Mx07z, welcome to our Community!

 

It's possible that you're experiencing this behavior on your account.

 

Have you recently shared and files or links that could be a breach of the Terms of Service? Did you receive any relevant emails from Dropbox, on how to proceed? 

 

Keep me posted, and we'll take it from there! 

RossComer's avatar
RossComer
Explorer | Level 4
2 years ago

Hi @Megan,

 

I'm getting the same behavior "We’ve interrupted your sharing activity because your files might contain phishing/spam content”.  The only suggestion on the banned-links page you referenced (https://help.dropbox.com/share/banned-links) says "If you’re seeing this message, contact Dropbox support."  Unfortunately, that page doesn't give any options for Basic users.

 

I too have received no email from Dropbox suggesting which files might be triggering this alert.  If I had some idea of where to look, I'd be happy to investigate further.

 

Ross

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey RossComer - would it be OK if I reached out via email to have a further look internally?

     

    As for you GSBox - did you check your spam/junk folder as well in case Megan's email ended up there somehow? 

  • GSBox's avatar
    GSBox
    Helpful | Level 5
    2 years ago

    Sure did, Walter and there's no email in the spam/junk folder either.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for checking that for me GSBox 

     

    I've just sent you a new email from my end. Please have a look at your inbox and let me know if it reached you. 

  • GSBox's avatar
    GSBox
    Helpful | Level 5
    2 years ago

    Thank you, Walter. The email has been received.

  • RossComer's avatar
    RossComer
    Explorer | Level 4
    2 years ago

    @Walter That'd be great.  Megan also reached out at support+id23404576@.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Since Megan has already sent you an email, I'd suggest waiting for her to get back to you so you can continue through your existing ticket RossComer 

     

    Let us know if you have anything else to add or ask in the meantime. 

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