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Grahame31's avatar
Grahame31
Helpful | Level 6
1 month ago

I need a guide on how to operate and sync with the Dropbox app - my files are not syncing

I have dropbox on phone, i pad and desktop which is the main source of use and work on original files on desktop but they dont update on others and dont update in dropbox.com. Help is a misnomer be...
desktop
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi there, Grahame31​, thanks for taking the time to post to the Dropbox Community.

I completely understand where you're coming from here, so let's see how we can help!

Firstly, I want to look into your syncing issue; if you're adding files using your desktop, but they're not syncing to your account online and other connected devices, the issue probably lies with the Dropbox desktop app.

Please hover over the small Dropbox icon in your system tray/menu bar and let me know what you see. Is there an error message in the sync status?

Keep me posted and we'll go from there.

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