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gtmroy's avatar
gtmroy
Helpful | Level 5
6 years ago
Solved

I see that An unknown error occurred on a folder that doesn't sync

Hi,   I am facing a problem. One of the folders is not syncing. Whenever I try to put a file on this folder, or delete the folder or duplicate the folder, always it shows a message: "An unknown e...
sync
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  • Lusil's avatar
    Lusil
    6 years ago

    I'm glad to hear that you're not experiencing this issue anymore, gtmroy!

     

    If anything else comes up in the future, we're always just a post away, so don't hesitate to give us a nudge. 

     

    In the meantime, I hope you have a lovely weekend ahead!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey gtmroy, thanks for posting your question on the Dropbox Community. 

 

I'd be more than happy to help look into this with you, I'll just need a bit more info to make sure I have a better understanding of your concern. For example:

  • Is this a shared folder that you were invited to? 
  • Did you already delete the folder by any chance?
  • Have you tried doing any of these actions using another browser?
  • Could you send me a screenshot (without any personal info) of what you see when you try to delete, copy, or add a file to it?

Let me know what you find, thanks!

 

PS. If you have trouble adding an image in your next reply, you can send it as a shared link. 

  • gtmroy's avatar
    gtmroy
    Helpful | Level 5
    6 years ago

    Hi Lusil,

     

    Many thanks for your reply and sorry for the late reply. The answers to your questions are given below.

     

    1. This is not a shared folder. Only I use it.

    2. I did not delete the folder. 

    3. I tried to open the folder in the dropbox app as well as my local drive which is fully synced.

    4. The screenshots are given below.

     

    Please help. Thanks again.

     

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for your swift reply and for the screenshots, gtmroy.

       

      In general, a red icon with an X on your folder means that something is wrong and the desktop app isn’t syncing it. 

       

      Could you send me one more screenshot (without any personal info) of what you see when you hover over the Dropbox icon that's on your system tray?

       

      Looking forward to hearing back from you!

      • gtmroy's avatar
        gtmroy
        Helpful | Level 5
        6 years ago

        Dear Lusil 

         

        Many thanks for your time. I am attaching two screenshots (as I am not sure which one you asked for) for your kind information.

         

         

        Thanks again for your support.

         

        Regards,

         

        Goutam

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