Forum Discussion

sargan's avatar
sargan
Explorer | Level 4
10 months ago

I'm sharing a file via link, but it forces users to install the Dropbox app.

Been using DropBox for a few years without issue. Now when I share a link … users complain that they can’t access the file and instead get page to download DropBox. For one off file sharing I...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 months ago
sargan wrote:

Now when I share a link … users complain that they can’t access the file and instead get page to download DropBox.

As long as you're using a view-only shared link, they should be able to close the modal and continue to the file. What happens when they tap the X?

  • sargan's avatar
    sargan
    Explorer | Level 4
    10 months ago

    I don't know - just had people say they could not view file as it required Dropbox install and they did not want to add software.  I'll ask.

    • sargan's avatar
      sargan
      Explorer | Level 4
      10 months ago

      Previoulsy file would appear as an icon in FB or messenger - now it's a link to install s/w

      How do I get back to sharing as a icon of the file ?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        sargan, did you ask the users and they said there’s no option to continue with downloading only? 

        In this case, I’d like a screenshot of what they see exactly on their end, so that I can check this further.

  • sargan's avatar
    sargan
    Explorer | Level 4
    9 months ago

    To explain a bit more .... previously when I shared a DropBox link it would appear in a FB group as an icon.

    Now though it just appears as a link ..... and when they click on it tey get page to download DropBox .. and many quit at that point.

    Here is an example.

    How can I get back to it showing as an icon ?

     

     

    • sargan's avatar
      sargan
      Explorer | Level 4
      9 months ago

      This is how things used to appear:  (icon far better)

       

      • sargan's avatar
        sargan
        Explorer | Level 4
        9 months ago

        This is how it appears in others- 

         

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Thanks for the screenshots! As Jay mentioned above, I’m afraid we can’t help much in this case, as this has to do with the way the link appears in a third-party app.

      Please let me know though if your users are still having issues with viewing your shared links without downloading Dropbox first.

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