Forum Discussion

sargan's avatar
sargan
Explorer | Level 4
10 months ago

I'm sharing a file via link, but it forces users to install the Dropbox app.

Been using DropBox for a few years without issue. Now when I share a link … users complain that they can’t access the file and instead get page to download DropBox. For one off file sharing I...
Download
shared links
sargan's avatar
sargan
Explorer | Level 4
9 months ago

To explain a bit more .... previously when I shared a DropBox link it would appear in a FB group as an icon.

Now though it just appears as a link ..... and when they click on it tey get page to download DropBox .. and many quit at that point.

Here is an example.

How can I get back to it showing as an icon ?

 

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for the screenshots! As Jay mentioned above, I’m afraid we can’t help much in this case, as this has to do with the way the link appears in a third-party app.

Please let me know though if your users are still having issues with viewing your shared links without downloading Dropbox first.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!