Forum Discussion

andrewgandon's avatar
andrewgandon
New member | Level 2
8 years ago
Solved

I'm unable to transfer a shared folder ownership to the desired contact. How can I resolve that?

The current owner of our Dropbox files is shortly to retire. We wish to transfer ownership to the Church Administrator. When we enter the email address and share it, it does indeed share. Howev...
FAQ
Share
  • Jane's avatar
    Jane
    8 years ago
    Hey andrewgandon, thanks for reaching out here on your sharing-related query, let’s look into the matter together!
     
    As it’s my understanding that you’d like to follow the steps outlined on this resource, let me quickly clarify that you’ll need to be the current owner of a shared folder so as for the option to transfer ownership to appear. 
     
    Following, the user in question should’ve added the folder in question on their account. If not, you won’t be given the option to make them an Owner (i.e. from the drop-down menu that appears next to their permissions as below).
     

     

    Hopefully this sheds a bit of light on your question, though I’m always here if this doesn't apply to what you're experiencing, just let me know how my tip works for you & I’ll do my best to check back with you. Enjoy your day until we talk again Andrew! 
fbugay's avatar
fbugay
New member | Level 2
6 years ago

If I change ownership will I free up space in the original dropbox account?

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 years ago
fbugay wrote:

If I change ownership will I free up space in the original dropbox account?

Changing ownership doesn't free up space, because after changing ownership, the folder is still in your Dropbox. After changing ownership, if you no longer need the folder, you can remove yourself from the share and that will free up space by removing the folder from your Dropbox.

 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!