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sok123's avatar
sok123
Helpful | Level 6
5 years ago
Solved

Ipad version of word not syncing with Dropbox

Hi, I've been syncing Microsoft Word files between my Macbook and Ipad through Dropbox with absolutely no problem.    Right now I noticed that while Word on my Ipad timestamps the time I change...
Mobile
sync
  • sok123's avatar
    sok123
    5 years ago

    I went to "settings" and tried "reset Word -- clear all documents". That seemed to do the trick. Thanks! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Hi sok123; thanks for posting on our Community!

 

Assuming that the desktop app on your Mac is 'up to date' and not still syncing (in your menu bar), can you please check if this only affects only one file or all of your Word files? Do you see the versions you're looking for on our website or within our mobile app on your iPad? 

 

Also, have you ensured you're using the latest versions of both apps and your device's OS? 

 

Any additional information or even a screenshot are more than welcome!

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